Returns, Exchanges & Cancellations

At LITA7, we're committed to creating premium pickleball apparel through exclusive, limited drops. Every product is carefully quality-checked and packed before it leaves us, so you receive it in the best possible condition.

Because we produce in small quantities to maintain quality and exclusivity, please read our policy carefully before placing your order.

No Returns, Exchanges or Cancellations

All orders placed on the LITA7 website are final.

As our collections are released in limited drops and produced in small quantities, we do not offer cancellations, returns or exchanges for a different design, colour or product once an order has been placed. This helps us maintain our limited collections and continue delivering the premium quality LITA7 is known for.

Please review your order, size/size chart, quantity, and shipping details carefully before completing your purchase.

Need a Different Size?

We understand that finding the perfect fit can sometimes be tricky.

While we do not offer exchanges as a standard policy, we'll do our best to help with a size change only, subject to availability. If your required size is in stock, we'll try to accommodate your request. If it is unavailable, we won't be able to process a size change.

Please contact us as soon as possible after receiving your order at wearelita7@gmail.com, and our team will let you know if we're able to assist.

Please note that size changes are only available for the same design and colour originally purchased. We cannot exchange your order for a different design, colour or product.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, we're here to make it right.

Please email wearelita7@gmail.com within 24 hours of delivery and include:

A clear, continuous and unedited unboxing video showing:

• The shipping label.
• The sealed package before opening.
• The complete unboxing process.
• The damaged or incorrect item clearly visible.

Unfortunately, claims submitted without a complete unboxing video cannot be processed.

Our Review Process

Once we receive your request, our team will review the information provided.

If your claim is approved, we'll replace the same product at no additional cost. If the exact item is unavailable, we'll work with you to provide the most suitable resolution.

If you've requested a size change, we'll confirm whether your required size is available and do our best to assist.

If you have any questions, feel free to contact us at wearelita7@gmail.com. We appreciate your support and understanding as a brand built on limited drops, premium quality and small-batch production.